Get in Touch
Have questions about our products, need sizing help, or want to share feedback? We're here to help and would love to hear from you.
Send us a Message
Customer Service
📞
1-800-RUNACTIVE
(1-800-786-2284)
Monday - Friday:8:00 AM - 8:00 PM PST
Saturday:9:00 AM - 6:00 PM PST
Sunday:10:00 AM - 5:00 PM PST
Email Support
General: info@runactive.com
Response within 24 hours
Orders: orders@runactive.com
Response within 4 hours
Press: press@runactive.com
Response within 48 hours
Store Locations
San Francisco Flagship
Address:
123 Market Street, San Francisco, CA 94102
Phone:
(415) 555-0123
Hours:
Mon-Fri:10:00 AM - 8:00 PM
Saturday:10:00 AM - 9:00 PM
Sunday:11:00 AM - 7:00 PM
Los Angeles Store
Address:
456 Melrose Avenue, Los Angeles, CA 90028
Phone:
(323) 555-0456
Hours:
Mon-Fri:10:00 AM - 8:00 PM
Saturday:10:00 AM - 9:00 PM
Sunday:11:00 AM - 7:00 PM
New York Store
Address:
789 Broadway, New York, NY 10003
Phone:
(212) 555-0789
Hours:
Mon-Fri:9:00 AM - 9:00 PM
Saturday:9:00 AM - 10:00 PM
Sunday:10:00 AM - 8:00 PM
Frequently Asked Questions
What is your return policy?+
We offer a 30-day return policy for all items in original condition with tags attached. Free returns for orders over $100.
How long does shipping take?+
Standard shipping takes 3-5 business days. Express shipping (1-2 days) is available for an additional fee.
Do you offer international shipping?+
Yes, we ship to over 50 countries worldwide. International shipping times vary by location.
How do I find my size?+
Check our comprehensive size guide which includes measurements and fit recommendations for each product category.
Are your products sustainable?+
Yes, 60% of our products use recycled materials, and we're committed to reaching 75% by 2025. All our manufacturing partners follow strict environmental standards.
Do you offer student discounts?+
Yes, we offer a 15% student discount. Verify your student status through our partner verification service.