Returns & Exchanges
How to Exchange
Contact Us
Email us within 3 days to request an exchange
Return Items
Pack items securely with tags attached and ship back to us
Inspection
We inspect items to ensure they meet exchange requirements
Receive Exchange
Get your exchanged item shipped within 3-5 business days
Exchange Policy Details
Exchange Conditions
Items must be exchanged within 3 days of delivery. All items must be unworn, unwashed, and have all original tags attached. We reserve the right to refuse exchanges that don\'t meet these conditions.
No Refunds Policy
Please note: We do not offer refunds under any circumstances. All sales are final. We only provide exchanges for different sizes or colors within the 3-day window. Choose carefully before purchasing.
Return Shipping
Customers are responsible for return shipping costs. Pack items securely and ship to our returns address. We recommend using a trackable shipping method.
Processing Time
Once we receive your return, please allow 3-5 business days for inspection and processing. Your exchange item will be shipped within 3-5 business days after approval.
What Can Be Returned?
Eligible for Return
- Unworn items with tags attached
- Items in original packaging
- Items exchanged within 3 days
- Wrong size or color received
- Defective or damaged items
Not Eligible for Return
- Worn or washed items
- Items without original tags
- Underwear and swimwear
- Items returned after 3 days
- Final sale items
Frequently Asked Questions
Do you offer refunds?
No, we do not offer refunds. All sales are final. We only provide exchanges for different sizes or colors within 3 days of delivery.
Can I exchange sale items?
Yes, sale items can be exchanged for a different size or color within 3 days. Final sale items marked as non-exchangeable cannot be returned or exchanged.
What if my item arrives damaged?
If your item arrives damaged or defective, please contact us immediately at support@runactivewear.com with photos. We\'ll send a replacement at no charge.
What if the size I want is out of stock?
If your desired exchange size/color is out of stock, please contact our customer service team to discuss alternative options. We cannot offer refunds, but we\'ll work with you to find a suitable alternative product.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or we sent the wrong item. We recommend using a trackable shipping method.
Need Help with an Exchange?
Our customer service team is here to help with any questions about exchanges. Remember: exchanges only, no refunds.